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Product Support

Get support by phone or email, download the latest software and drivers, and search our knowledge base for solutions and information on common topics. Need help choosing a camera? Visit our "Getting Started with Point Grey" page for help!  
Software / Documents Downloads   Knowledge Base, Technical App Notes, White Papers   Product Change Notifications   Contact Support
SDKs, drivers, firmware, 3rd party configuration files, documents, CAD drawings.   Our Knowledge Base contains answers to the most common support questions.   Advanced notice of some upcoming product changes.   Create a support ticket.
phone support,
returns and RMAs, and
warranty information.

What's New In Support June 2015

New Technical Application Note - Best Practices for Ladybug5

This application note describes a series of best practice tips for camera setup and image capture. Recommendedsoftware and hardware configurations are provided to optimize the Ladybug5 camera for best performance and image quality.

Updated Technical Application Notes

Streaming Point Grey Cameras on Embedded Systems - download TAN

Recommended USB 3.0 System Components - download TAN

Updated Knowledge Base Articles

How to make a Point Grey camera work with DirectShow applications

Capturing HDR Images with Ladybug series cameras

Product Change Notifications

Point Grey endeavors to provide the highest quality service to our customers. As part of this commitment we are providing advanced notice of upcoming product changes. Customers interested in evaluating product changes should contact

PCN2014013A - FL3-U3-32S2 Firmware Support  - download PCN
PCN2014017A - FL3-U3-13S2 Firmware Support - download PCN
PCN2015001A - FL3-U3-13E4 Firmware Support - download PCN
PCN2015004A - FL3-U3-13E4 Firmware Support - download PCN