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Product Support



Get support by phone or email, download the latest software and drivers, and search our knowledge base for solutions and information on common topics. Need help choosing a camera? Visit our "Getting Started with Point Grey" page for help!  
     
Software / Documents Downloads   Knowledge Base, Technical App Notes, White Papers   Product Change Notifications   Contact Support
SDKs, drivers, firmware, 3rd party configuration files, documents, CAD drawings.   Our Knowledge Base contains answers to the most common support questions.   Advanced notice of some upcoming product changes.   Create a support ticket.
phone support,
returns and RMAs, and
warranty information.

What's New In Support August 2015



New Technical Application Note - Using a Point Grey USB 3.0 Camera with Intel NUC

Intel's Next Unit of Computing (NUC) enables customers to build a compact vision system by integrating a USB 3.0 camera with the Intel NUC. In this application note, Point Grey tests three different models of the Intel NUC, and demonstrates the ease of integration with Point Grey USB 3.0 cameras.


New Technical Application Note - Using Camera Events in Third Party Application

GenICam events are messages that the camera sends to the host application when an event occurs. This reduces camera polling and improves application performance. This application note describes the use of camera events using four different third party GenICam software..

New Software Releases

Point Grey strongly recommends reading the product release notes (where applicable) before installing. For these and other software, firmware, and documents, visit our downloads site.

Ladybug Software SDK 1.14 Release 8 - read release notes.


New Product Change Notifications

Point Grey endeavors to provide the highest quality service to our customers. As part of this commitment we are providing advanced notice of upcoming product changes. Customers interested in evaluating product changes should contact sales@ptgrey.com.

PCN2015011A - FL2G-50S5 Firmware Support  - download PCN

PCN2015010A - FL2G-13S2 Firmware Support - download PCN