Als Senior Technical Support Analyst (m/w) sind Sie Teil des Support- und Applikation Engineering Teams in Ludwigsburg. Zu Ihren Aufgaben zählt die technische Unterstützung unseres internationalen Kundenstamms bei Fragen bezüglich Point Greys innovativer Kameratechnologien und deren Anwendungen, mit dem Ziel, eine hohe Kundenzufriedenheit und eine langfristige Kundenbindung sicherzustellen. Point Greys innovative Produkte sind oft Teil komplexer Anwendungen, welche von den verschiedensten High Tech Unternehmen entwickelt werden. Mit Freude am persönlichen Kontakt via Telefon und E-Mail unterstützen Sie unsere Kunden während der gesamten Projektphase in ihrer täglichen Arbeit und arbeiten mit an der Bewältigung von Fragen und Problemen.

Aufgaben

• Analyse produktspezifischer technischer Problemstellungen und Erarbeiten von Lösungen in Zusammenarbeit mit Kunden und Distributoren.
• Unterstützung unseres Vertriebsteams in technischen Fragen.
• Aktualisierung des Inhalts der Firmenwebsite, speziell des Bereichs "Technischer Support"
• Schreiben von Knowledge Base Artikeln und Aktualisierung von technischer Dokumentation und Benutzerdokumentation.
• Enge Zusammenarbeit mit unserem Engineering und Software Development Team um Probleme und Bugs zu finden und zu beheben.
• Durchführung von Tests zur Qualitätssicherung der Point Grey Software Development Kits und Firmwares.
• Produkttraining für unser Inside Sales Team und neue Mitarbeiter.

Bitte beachten Sie, dass dies keine IT- oder Systemadministrationsposition ist. Kenntnisse bezüglich Netzwerktechnik oder entsprechender Bildungshintergrund können nicht berücksichtigt werden.

Anforderungen

• Sie verfügen über eine gute Portion Teamgeist und die Bereitschaft, gern Ihr Wissen zu erweitern
• Technisches Studium ( Nachrichtentechnik, Elektrotechnik, Informatik, Physik) oder vergleichbare Qualifikation - gerne auch Berufseinsteiger mit Erfahrung in Signalverarbeitung, Bildverarbeitung oder Automatisierungstechnik.
• Verständnis komplexer technischer Zusammenhänge analytisch erfassen und daraus erfolgreiche Lösungen entwickeln.
• Ausgeprägte Serviceorientierung und praktische Support Erfahrung.
• Gute Programmierkenntnisse.
• Sehr gute Kenntnisse in Deutsch und Englisch.

Bevorzugte weitere Kenntnisse

• Kenntnisse der Bildverarbeitung und digitalen Kameraschnittstellen.
• Grundkenntnisse im Bereich Elektronik und Embedded Systems.
• Weitere Fremdsprachen runden Ihr Profil ab.

Wichtige Voraussetzungen der Stelle sind eine freundliche und hilfsbereite Art sowie ein hohes Maß an Kundenorientierung.

Weitere Informationen

Fachkundige und hilfsbereite Kollegen erwarten Sie in einem jungen sympathischen Team. Wir bieten Ihnen eine anspruchsvolle Tätigkeit in einem internationalen Unternehmen mit viel Eigenverantwortung und großen Entwicklungschancen. Point Grey-Arbeitsplätze sind langfristig sicher und werden leistungsgerecht vergütet.

Für weitere Informationen oder Fragen steht Ihnen Joerg Clement gerne vorab unter +49 (0) 7141 4888 1710 zur Verfügung. Bitte bewerben Sie sich per E-Mail und senden Ihre Bewerbungsunterlagen vorzugsweise unter Angabe Ihrer Verfügbarkeit und Gehaltsvorstellung sowie der Kennziffer, JN01312012-Senior Technical Support Analyst an careers@ptgrey.de.

Als Junior Technical Support Analyst sind Sie Teil des Support- und Applikation Engineering Teams in Ludwigsburg. Zu Ihren Aufgaben zählt die technische Unterstützung unseres internationalen Kundenstamms bei Fragen bezüglich Point Greys innovativer Kameratechnologien und deren Anwendungen, mit dem Ziel, eine hohe Kundenzufriedenheit und eine langfristige Kundenbindung sicherzustellen. Point Greys innovative Produkte sind oft Teil komplexer Anwendungen, welche von den verschiedensten High Tech Unternehmen entwickelt werden. Mit Freude am persönlichen Kontakt via Telefon und E-Mail unterstützen Sie unsere Kunden während der gesamten Projektphase in ihrer täglichen Arbeit und arbeiten mit an der Bewältigung von Fragen und Problemen.

Aufgaben

• Analyse produktspezifischer technischer Problemstellungen und Erarbeiten von Lösungen in Zusammenarbeit mit Kunden und Distributoren.
• Unterstützung unseres Vertriebsteams in technischen Fragen.
• Aktualisierung des Inhalts der Firmenwebsite, speziell des Bereichs "Technischer Support"
• Schreiben von Knowledge Base Artikeln und Aktualisierung von technischer Dokumentation und Benutzerdokumentation.
• Enge Zusammenarbeit mit unserem Engineering und Software Development Team um Probleme und Bugs zu finden und zu beheben.
• Durchführung von Tests zur Qualitätssicherung des Point Grey Software Development Kits und Firmwares.

Bitte beachten Sie, dass dies keine IT- oder Systemadministrationsposition ist. Kenntnisse bezüglich Netzwerktechnik oder entsprechender Bildungshintergrund können nicht berücksichtigt werden.

Anforderungen

• Sie verfügen über eine gute Portion Teamgeist und die Bereitschaft, gern Ihr Wissen zu erweitern
• Technische Ausbildung (Nachrichtentechnik, Elektrotechnik, Informatik, Physik) oder vergleichbare Qualifikation - gerne auch Berufseinsteiger mit Erfahrung in Signalverarbeitung, Bildverarbeitung oder Automatisierungstechnik
• Verständnis komplexer technischer Zusammenhänge analytisch erfassen und daraus erfolgreiche Lösungen entwickeln
• Basis Programmierkenntnisse
• Sehr gute Kenntnisse in Deutsch und Englisch

Bevorzugte weitere Kenntnisse

• Sehr guter Umgang mit Kunden und/ oder Erfahrungen im Technischen Support
• Kenntnisse der Bildverarbeitung und digitaler Kameraschnittstellen
• Weitere Fremdsprachen runden Ihr Profil ab

Wichtige Voraussetzungen der Stelle sind eine freundliche und hilfsbereite Art sowie ein hohes Maß an Kundenorientierung.

Weitere Informationen

Fachkundige und hilfsbereite Kollegen erwarten Sie in einem jungen sympathischen Team. Wir bieten Ihnen eine anspruchsvolle Tätigkeit in einem internationalen Unternehmen mit viel Eigenverantwortung und großen Entwicklungschancen. Point Grey-Arbeitsplätze sind langfristig sicher und werden leistungsgerecht vergütet.

Für weitere Informationen oder Fragen steht Ihnen Joerg Clement gerne vorab unter +49 (0) 7141 4888 1710 zur Verfügung.

Bitte bewerben Sie sich per E-Mail und senden Ihre Bewerbungsunterlagen vorzugsweise unter Angabe Ihrer Verfügbarkeit und Gehaltsvorstellung sowie der Kennziffer, JN01302012-Junior Technical Support Analyst an careers@ptgrey.de.

Point Grey Research® Inc. is looking for a detail-oriented and highly motivated Manufacturing Operations Specialist to join our team. This is a dynamic position, reporting directly to the Manufacturing Operations Manager, supporting the Manufacturing Operations department. The successful candidate will be expected to perform activities in a variety of cross-functional areas within the department.

General Duties and Tasks:

• Create, maintain, and update part numbers and descriptions
• Report on metrics
• Coordinate new equipment installations
• Communicate and negotiate with select vendors
• Manage department training plans
• Participate in continuous improvement and process refinement initiatives

Skills and Qualifications:

• Post-secondary education in an operations management program is an asset
• 1-2 years prior experience in one or more areas of manufacturing operations
• Strong oral and written communication skills in English and Japanese
• Self-motivated
• Ability to succeed in a fast paced environment, with minimal supervision
• Strong organization and project management skills
• High level of attention to detail
• Strong negotiation skills
• Advanced knowledge of Excel and Microsoft Office
• Prior experience working within an ERP system is an asset
• Experience with continuous improvement activities or working knowledge of lean initiatives is an asset

Compensation:

• Salary commensurate with successful candidate’s experience
• Successful candidate will be eligible to participate in the company’s competitive benefits package
• Point Grey Research offers a challenging and stimulating work environment with competitive compensation packages, including full health benefits, stock options, tuition assistance, RRSP matching, home office allowance, birthday gift and fully stocked kitchen (no need to bring a lunch). Point Grey values its employees and has created a flexible and friendly work environment where individuals can excel and contribute significantly to the success of the company.

Point Grey Research, Inc. is a worldwide leader in the development of advanced digital camera technology products for machine vision, factory automation, scientific and traffic applications. Based in Richmond, BC, Canada, Point Grey designs, manufactures and distributes IEEE- 1394 (FireWire), USB 2.0, USB 3.0, Gigabit Ethernet, and Camera Link digital video cameras that are known for their excellent quality, performance, and ease of use. A broad range of hardware, software and mechanical engineering skills has allowed Point Grey to successfully bring many innovative and ground-breaking products to market.

To express interest, please forward resumes to resumes@ptgrey.com and reference "JN02012012-Manufacturing Operations Specialist". 

Point Grey Research® Inc. is looking for a FPGA Developer to join our Engineering team. The successful candidate will be required to work closely with the hardware, software and testing teams.

Responsibilities Include

• Design, develop, simulate and test FPGA VHDL code
• Integrate and test software and hardware components for the purposes of product development, modification, or improvement
• Interface with manufacturing to help diagnose and resolve issues on established products
• Contribute to the development of the company's intellectual property
• Contribute to the development of the company's strategy
• Write and edit technical reports, proposals, presentations, and other materials

Skills and Qualifications

• Post-Secondary Degree in Engineering or Computer Science
• 5-10 years of FPGA design experience
• FPGA design/debug experience using VHDL/Verilog
• Imaging experience with CCDs
• Experience with Xilinx and Altera FPGAs
• Familiarity with industry standard protocols (Ethernet/USB/PCIe/Firewire etc.)
• Schematic entry, hardware design
• A strong work ethic
• Excellent communication skills
• Embedded C/C++/Assembly programming experience is preferred

Compensation:

• Salary commensurate with successful candidate’s experience
• Successful candidate will be eligible to participate in the company’s competitive benefits package
• Point Grey Research offers a challenging and stimulating work environment with competitive compensation packages, including full health benefits, stock options, tuition assistance, RRSP matching, home office allowance, birthday gift and fully stocked kitchen (no need to bring a lunch). Point Grey values its employees and has created a flexible and friendly work environment where individuals can excel and contribute significantly to the success of the company.

Point Grey Research, Inc. is a worldwide leader in the development of advanced digital camera technology products for machine vision, industrial imaging, and computer vision applications. Based in Richmond, BC, Canada, Point Grey designs, manufactures and distributes IEEE-1394 (FireWire), USB 2.0, Gigabit Ethernet, and Camera Link cameras that are known for their excellent quality, performance, and ease of use. A broad range of hardware, software and mechanical engineering skills has allowed Point Grey to successfully bring many innovative and ground-breaking products to market. This drive for innovation has led to many industry firsts, including the first and smallest 1394b digital camera.

To express interest, please forward resumes to resumes@ptgrey.com and quote job number JN01252012-FPGA Developer. 

Point Grey Research® Inc. is looking for a detail-oriented, highly motivated and organized Planner to join our team.

General Duties and Tasks

• Work with the Senior Planner to create and release manufacturing orders to meet the production requirements
• Provide daily, weekly, and monthly reporting on the schedule and manufacturing capacities
• Continually analyze MRP output
• Participate in effective implementation of engineering change requests and other changes that may affect current build schedules
• Participate in continuous initiatives to improve current processes and reduce costs
• Provide additional reporting and perform any/all tasks assigned by the Senior Planner and/or Manager as directed

Skills and Qualifications

• Post-secondary diploma in operations and knowledge of production scheduling
• Familiarity with lean manufacturing & MRP concepts
• Ability to handle a fast paced work environment
• Excellent written and verbal communication skills
• Superior attention to detail & organization skills
• Strong attention to detail and a commitment to high quality of work
• Good understanding of Excel
• Able to learn new software quickly (specifically Microsoft Dynamics Great Plains)
• Experience in electronics manufacturing is an asset

Compensation:

• Salary commensurate with successful candidate’s experience
• Successful candidate will be eligible to participate in the company’s competitive benefits package
• Point Grey Research offers a challenging and stimulating work environment with competitive compensation packages, including full health benefits, stock options, tuition assistance, RRSP matching, home office allowance, birthday gift and fully stocked kitchen (no need to bring a lunch). Point Grey values its employees and has created a flexible and friendly work environment where individuals can excel and contribute significantly to the success of the company.

Point Grey Research, Inc. is a worldwide leader in the development of advanced digital camera technology products for machine vision, industrial imaging, and computer vision applications. Based in Richmond, BC, Canada, Point Grey designs, manufactures and distributes IEEE-1394 (FireWire), USB 2.0, Gigabit Ethernet, and Camera Link cameras that are known for their excellent quality, performance, and ease of use. A broad range of hardware, software and mechanical engineering skills has allowed Point Grey to successfully bring many innovative and ground-breaking products to market. This drive for innovation has led to many industry firsts, including the first and smallest 1394b digital camera.

To express interest, please forward resumes to resumes@ptgrey.com and quote job number JN01272012-Planner. 

Point Grey Research® Inc. is looking for an enthusiastic, self-motivated, detail-oriented individual to fill the position of Office & Facilities Manager.

General Duties and Tasks

• Plans and administers annual administrative budgets for services, equipment and supplies
• Negotiating service contracts
• Ensures company buildings/facilities are maintained and operated in a safe, clean and functional manner
• Responsible for security, maintenance and repair
• Establish and implement administrative policies, systems and procedures
• Plans and coordinates office and related services
• Purchasing office supplies and equipment
• Coordinate renovation of existing facilities
• Planning and allocating space requirements and internal moves

Skills and Qualifications

• Post-Secondary education in Office Administration or Operations Management
• 3+ years of experience in a similar role
• Excellent written and verbal communication skills
• Fluent in English
• Excellent inter-personal and organizational skills
• Proficient computer skills with high attention to detail
• Proficient with Microsoft Office; including PowerPoint and Project

Compensation:

• Salary commensurate with successful candidate’s experience
• Successful candidate will be eligible to participate in the company’s competitive benefits package
• Point Grey Research offers a challenging and stimulating work environment with competitive compensation packages, including full health benefits, stock options, tuition assistance, RRSP matching, home office allowance, birthday gift and fully stocked kitchen (no need to bring a lunch). Point Grey values its employees and has created a flexible and friendly work environment where individuals can excel and contribute significantly to the success of the company.

Point Grey Research, Inc. is a worldwide leader in the development of advanced digital camera technology products for machine vision, industrial imaging, and computer vision applications. Based in Richmond, BC, Canada, Point Grey designs, manufactures and distributes IEEE-1394 (FireWire), USB 2.0, Gigabit Ethernet, and Camera Link cameras that are known for their excellent quality, performance, and ease of use. A broad range of hardware, software and mechanical engineering skills has allowed Point Grey to successfully bring many innovative and ground-breaking products to market. This drive for innovation has led to many industry firsts, including the first and smallest 1394b digital camera.

To express interest, please forward resumes to resumes@ptgrey.com and quote job number JN12022011-Office & Facilities Manager. 

Point Grey Research® Inc. is looking to add a new Optical Engineer to our Research & Development Team.

General Duties and Tasks

• Investigating and developing methods for testing optics and their interaction with small pixel sensors, such as video shading, smear, optical crosstalk, etc.
• Developing methods for optimum focusing
• Developing methods for quality control testing of optical systems
• Specifying optics for camera applications
• Working with vendors to ensure that custom optics meet specifications

Skills and Qualifications

Required

• Bachelor of Computer Science, Physics Engineering Physics or Electrical Engineering
• 3 to 5 years in opto-mechanical or opto-electronics
• Hands-on lab experience
• Extensive knowledge of geometric/physical optics required
• Programming experience with C or C++
• Familiarity with data analysis using MATLAB
• Excellent oral and written communication

Preferred

• M.Sc. is preferred
• Experience with Zemax optical design software
• Knowledge of digital image sensors

Compensation:

• Salary commensurate with successful candidate’s experience
• Successful candidate will be eligible to participate in the company’s competitive benefits package
• Point Grey Research offers a challenging and stimulating work environment with competitive compensation packages, including full health benefits, stock options, tuition assistance, RRSP matching, home office allowance, birthday gift and fully stocked kitchen (no need to bring a lunch). Point Grey values its employees and has created a flexible and friendly work environment where individuals can excel and contribute significantly to the success of the company.

Point Grey Research, Inc. is a worldwide leader in the development of advanced digital camera technology products for machine vision, industrial imaging, and computer vision applications. Based in Richmond, BC, Canada, Point Grey designs, manufactures and distributes IEEE-1394 (FireWire), USB 2.0, Gigabit Ethernet, and Camera Link cameras that are known for their excellent quality, performance, and ease of use. A broad range of hardware, software and mechanical engineering skills has allowed Point Grey to successfully bring many innovative and ground-breaking products to market. This drive for innovation has led to many industry firsts, including the first and smallest 1394b digital camera.

To express interest, please forward resumes to resumes@ptgrey.com and quote job number JN11282011-Optical Engineer. 

Point Grey Research® Inc. is looking for a motivated and enthusiastic Technical Support Analyst to join the Support Team.

The Technical Support Analyst will work as part of the Support and Applications Engineering Team out of the Richmond office. In this role they will provide technical assistance to users of Point Grey's advanced digital camera technology products around the world. Point Grey's products are often incorporated into large and complex applications by highly educated and technically knowledgeable end users, resulting in unique and challenging problems to solve. This position is ideal for junior engineers that enjoy working with people through complex problems and are looking for a path towards doing Applications Engineering.

Responsibilities and Key Deliverables

• Assist OEMs, distributors and end users in troubleshooting hardware, firmware and software issues (primarily through e-mail)
• Provide support to sales team members in responding to customer technical questions
• Issue RMAs, where necessary, for the return and repair of Point Grey hardware products
• Update corporate website technical support section content
• Write knowledge base articles, and update technical reference manuals and end user documentation
• Work closely with the engineering and software development teams to resolve issues and bugs
• Perform quality assurance testing on Point Grey software development kits and camera firmware

Skills and Qualifications

Required

• Fluent in English - spoken and written, other languages would be an asset
• Exceptional problem solving and communication skills
• Excellent all-around technical knowledge (PC hardware, software, general programming)
• Strong customer service skills and/or support experience
• Ability to be responsible, reliable, and well organized
• Good knowledge of C, C++ or other object-oriented programming language
• Diploma in computer systems technology or software development (IT certificates not accepted)

Preferred

• Knowledge of various digital camera interfaces including IEEE-1394, USB2 and USB3, CameraLink and Gigabit Ethernet
• Basic understanding of software, electrical engineering and/or embedded systems fundamentals

Compensation:

• Salary commensurate with successful candidate’s experience
• Successful candidate will be eligible to participate in the company’s competitive benefits package
• Point Grey Research offers a challenging and stimulating work environment with competitive compensation packages, including full health benefits, stock options, tuition assistance, RRSP matching, home office allowance, birthday gift and fully stocked kitchen (no need to bring a lunch). Point Grey values its employees and has created a flexible and friendly work environment where individuals can excel and contribute significantly to the success of the company.

Point Grey Research, Inc. is a worldwide leader in the development of advanced digital camera technology products for machine vision, industrial imaging, and computer vision applications. Based in Richmond, BC, Canada, Point Grey designs, manufactures and distributes IEEE-1394 (FireWire), USB 2.0, Gigabit Ethernet, and Camera Link cameras that are known for their excellent quality, performance, and ease of use. A broad range of hardware, software and mechanical engineering skills has allowed Point Grey to successfully bring many innovative and ground-breaking products to market. This drive for innovation has led to many industry firsts, including the first and smallest 1394b digital camera.

To express interest, please forward resumes to resumes@ptgrey.com and quote job number JN11192011-Technical Support Analyst. 

Point Grey Research® Inc. is looking for a detail-oriented, highly motivated and organized North American Outside Sales Manager.

Responsibilities Include:

• Plan, direct, coordinate and control the North American Outside Sales activities; primarily B2B
• Ensure that sales personnel are thoroughly trained and highly motivated
• Help develop sales objectives, plans, programs and budgets, and ensure that sales targets are met in the territory
• Ensure that positive customer relations are maintained at all times, and responding to problems or complaints that may arise
• Review various activities of the department and make recommendations to increase quality and effectiveness of customer service
• Provides management with information used to evaluate sales opportunities
• Will require periodic travel to attend trade shows
• Will require periodic travel to visit Customers

Skills and Qualifications

• University degree or college diploma in business administration or in a related field with a specialization in sales or marketing
• Minimum 5 years of experience in a Management role; within a technology products organization would be an asset
• 3+ years of experience as a sales or marketing representative or in a related occupation
• High level of proficiency with MS Office suite (Outlook, Excel, Word etc.)
• Experience using Microsoft CRM software
• Excellent oral and written communication
• Ability to work and get along well with others
• Exceptional problem solving and critical thinking skills
• Ability to analyze data and prepare/present reports
• Ability to effectively plan and organize job tasks
• Ability to train and develop staff

Compensation:

• Salary commensurate with successful candidate’s experience
• Successful candidate will be eligible to participate in the company’s competitive benefits package
• Point Grey Research offers a challenging and stimulating work environment with competitive compensation packages, including full health benefits, stock options, tuition assistance, RRSP matching, home office allowance, birthday gift and fully stocked kitchen (no need to bring a lunch). Point Grey values its employees and has created a flexible and friendly work environment where individuals can excel and contribute significantly to the success of the company.

Point Grey Research, Inc. is a worldwide leader in the development of advanced digital camera technology products for machine vision, industrial imaging, and computer vision applications. Based in Richmond, BC, Canada, Point Grey designs, manufactures and distributes IEEE-1394 (FireWire), USB 2.0, Gigabit Ethernet, and Camera Link cameras that are known for their excellent quality, performance, and ease of use. A broad range of hardware, software and mechanical engineering skills has allowed Point Grey to successfully bring many innovative and ground-breaking products to market. This drive for innovation has led to many industry firsts, including the first and smallest 1394b digital camera.

To express interest, please forward resumes to resumes@ptgrey.com and quote job number JN07112011-NA Outside Sales Manager.