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Customer Satisfaction Survey

Point Grey Research endeavors to provide the highest quality service to our customers. In order to help us provide even better service, we hope you will take a moment to complete the following Customer Feedback Form. Whether you deal with Point Grey offices directly or one of our authorized distributors we want to hear from you. Your thoughts are important to us, and we will take into consideration any comments, suggestions or concerns you have regarding your PGR sales experience.

 
Customer Information (Optional)
Sales Reference Number:
Product:
Name:
Company Name:
E-mail Address:
 
Satisfaction with PGR Sales Representatives

1. In general, I was satisfied with the service I received from Point Grey Research Sales representatives.

  Strongly Disagree   Disagree   Agree   Strongly Agree   N/A

2. A personalized response to my request was received within one (1) business day.

  Strongly Disagree   Disagree   Agree   Strongly Agree   N/A

3. The response I received clearly answered my request.

  Strongly Disagree   Disagree   Agree   Strongly Agree   N/A

4. Sales team members were knowledgeable and provided accurate information.

  Strongly Disagree   Disagree   Agree   Strongly Agree   N/A

5. Sales team members were courteous and correspondence was professional.

  Strongly Disagree   Disagree   Agree   Strongly Agree   N/A

Satisfaction with PGR Sales Process

1. Product documentation I was directed to contained relevant and useful information.

  Strongly Disagree   Disagree   Agree   Strongly Agree   N/A

2. I was able to place an order with Point Grey Research to my satisfaction.

  Strongly Disagree   Disagree   Agree   Strongly Agree   N/A

3. I received an order confirmation within two (2) business days of placing my order.

  Strongly Disagree   Disagree   Agree   Strongly Agree   N/A

4. I received an updated order confirmation when my order was delayed.

  Strongly Disagree   Disagree   Agree   Strongly Agree   N/A

5. I received my order in a timely manner.

  Strongly Disagree   Disagree   Agree   Strongly Agree   N/A

Other Opinions

1. I am satisfied with my PGR Sales experience relative to other companies.

  Strongly Disagree   Disagree   Agree   Strongly Agree   N/A

2. The thing(s) I liked most about my PGR sales experience is/are:
   

3. The thing(s) I liked least about my PGR sales experience is/are:
   

4. I would like to see the following actions taken to improve PGR Sales:
   

Thank-you for participating in this survey.

  

 


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