PGR Technical Support Process

Once you have contacted Technical Support, a “ticket” in our Technical Support tracking system will be created and you will receive an Autoreply from this system providing you with your ticket number. We encourage customers to create a new ticket for each isolated question or issue that may arise. [read more]

Bug and Feature Enhancement Management

As with any piece of software or firmware, bugs and useful feature enhancements are often discovered during the course of normal usage. Point Grey Research takes into account a number of factors when prioritizing feature enhancement requests and bugs that are submitted. [read more]

Return Material Authorization (RMA) Requirements

An RMA number is required before a PGR product can be returned for repair or replacement. The goal of the RMA process is to help ensure that the user has access to a working camera as quickly as possible. [read more]