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Product Support: Return Material Authorization Request

An RMA number is required before a PGR product can be returned for repair or replacement. The goal of the RMA process is to help ensure that the user has access to a working camera as quickly as possible. Fill out the following form, and your request to have a damaged or defective camera repaired will be sent to our support team for processing.

Read more about our RMA requirements.

MULTIPLE CAMERAS: Complete one form for each camera different camera model. If an RMA is being requested for multiple units of the same model, complete only one form, and note all camera serial numbers in the "Problem Details" section.

ATTACHMENTS: Reply to the e-mail from support@ptgrey.com with any attachments, such as sample images, PGRFileVer reports, etc.


Please choose your RMA type :


Point Grey Fly Capture
FlyCapture 2.5 is available for download!
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