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Point Grey endeavours to provide the highest level of technical support possible to our customers. In addition to our comprehensive knowledge base and on-line product documentation, our Technical Support Team is available to provide existing Point Grey customers with assistance.

Technical Support - September 2014 (View Archives)


FlyCapture® 2.7 Release 8

FlyCapture® 2.7 Release 8 SDK is now available for download. Changes include:

  • Recorder control to save either bayer or color-processed images

  • Additional enhancements and fixes
A complete list of Release Notes are available here

For more information, please contact support@ptgrey.com.

New Downloads Now Available

Point Grey strongly recommends reading the product release notes (where applicable) before installing. For these and other software, firmware, and documents, visit our downloads site.

Grasshopper3 USB3 Vision Firmware v2.7.3.0 - read release notes here.

Triclops SDK 3.4 Release 5 - read release notes here.

Ladybug SDK 1.13 Release 5 - read release notes here.

Knowledge Base
Our on-line Knowledge Base contains answers to some of the most common support questions. It has information about all Point Grey products and was developed to help customers resolve product issues.

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Contact Support
Our Technical Support Team is available to provide existing Point Grey customers with assistance regarding the installation, troubleshooting, configuration, and customization of Point Grey cameras.


Point Grey Fly Capture
FlyCapture 2.7 Release 8 is available for download!
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