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Product Support: Home

Point Grey endeavours to provide the highest level of technical support possible to our customers. In addition to our comprehensive knowledge base and on-line product documentation, our Technical Support Team is available to provide existing Point Grey customers with assistance.

Technical Support - Mar 2014 (View Archives)

LadybugCapPro 1.11 Release 7

LadybugCapPro 1.11 Release 7 SDK is now available for download. A complete list of Release Notes are available here. New features include:

  • Improvements to default post-processing settings

  • Saturation control in post-processing

  • Greatly improved noise reduction performance for systems with CUDA support

  • Improved GPS reliability

  • For more information, please contact support@ptgrey.com.

New Downloads Now Available

Point Grey strongly recommends reading the product release notes (where applicable) before installing. For these and other software, firmware, and documents, visit our downloads site.

Grasshopper3 USB 3.0 Firmware v2.3.30 - read release notes

Grasshopper3 Imaging Performance Specification

Blackfly Imaging Performance Specification

Knowledge Base
Our on-line Knowledge Base contains answers to some of the most common support questions. It has information about all Point Grey products and was developed to help customers resolve product issues.

Newest Knowledge Base Articles

Recently Updated Knowledge Base Articles

Contact Support
Our Technical Support Team is available to provide existing Point Grey customers with assistance regarding the installation, troubleshooting, configuration, and customization of Point Grey cameras.

Point Grey Fly Capture
FlyCapture 2.5 is available for download!
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