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Point Grey endeavours to provide the highest level of technical support possible to our customers. In addition to our comprehensive knowledge base and on-line product documentation, our Technical Support Team is available to provide existing Point Grey customers with assistance.

Technical Support - January 2012 (View Archives)

New Low Smear Trigger Mode for Flea3 GigE

Starting with firmware 1.14.3.0 for the Flea3 GigE, a new trigger mode has been added.

Trigger Mode 13 is a reduced smear imaging mode. This mode behaves similarly to standard external trigger mode (Mode_0), except exposure does not begin immediately following trigger input. Instead, the trigger input first activates a fast dump off the CCD, which acts to reduce smear in the exposed image to follow.

For more information on how to minimize smear, please read our knowledge base article.

Flea3 GigE Technical Reference Manual (login to download)
Flea3 GE 1.14.3.0 Firmware Release Notes
Download the Flea3 GigE Product Datasheet (PDF)

Rolling Shutter vs. Global Shutter

With the latest introduction of USB 3.0 cameras, Point Grey imaging products offer a variety of sensors including CCDs, and global shutter and rolling shutter CMOS sensors.

There are many factors to consider when selecting a sensor for a specific environment or target, such as motion blur, strobe light capture, frame rate when triggering, and switch noise.

Read more on key differences between rolling shutter and frame (global) shutter in our knowledge base article.

New Downloads Available
Point Grey strongly recommends reading the product Release Notes (where applicable) before installing. For these and other software, firmware, and documents, visit our downloads site.

• Ladybug SDK 1.6 Release 9 - read release notes
• Flea3 GE 1.14.3.0 Firmware - read release notes
• Grasshopper2 GE 1.23.3.0 Firmware - read release notes
• Grasshopper Express Dimensional Drawings and CAD Models - login to download

Knowledge Base
Our on-line Knowledge Base contains answers to some of the most common support questions. It has information about all Point Grey products and was developed to help customers resolve product issues.

Newest Knowledge Base Articles

Recently Updated Knowledge Base Articles

Contact Support
Our Technical Support Team is available to provide existing Point Grey customers with assistance regarding the installation, troubleshooting, configuration, and customization of Point Grey cameras.


Point Grey Fly Capture
FlyCapture 2.2 Release 14 is available for download!

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