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Point Grey endeavours to provide the highest level of technical support possible to our customers. In addition to our comprehensive knowledge base and on-line product documentation, our Technical Support Team is available to provide existing Point Grey customers with assistance.

Technical Support - April 2013 (View Archives)

FlyCapture SDK 2.5 Beta Released

FlyCapture SDK 2.5 Beta is now available for download.
New features include: 
- Hard float support for ARM processors
- Improved USB 2.0 and USB 3.0 hub compatibility

Ladybug SDK 1.8 Released

Ladybug 1.8 SDK is now available for download. New features include: 
- New tone mapping feature utilizing CPU processing
- Downsample16 color processing mode
- Improved Intel OpenGL support

Using MVTec HALCON with Point Grey Cameras and FlyCapture2 SDK

This knowledge base article describes how to use FlyCapture2 to retrieve images from Point Grey cameras and then process the image data using MVTec HALCON. A source code example is provided to demonstrate how this can be done. This example will work with all USB 3.0, USB 2.0, >GigE, and FireWire Point Grey cameras.

New Downloads

Point Grey strongly recommends reading the product release notes (where applicable) before installing. For these and other software, firmware, and documents, visit our downloads site.

FlyCapture SDK 2.5 Release Candidiate - read release notes

Ladybug SDK 1.8 Release 8 - read release notes

Grasshopper3 Imaging Performance Specification - log in to download

Blackfly Imaging Performance Specification - log in to download

Knowledge Base
Our on-line Knowledge Base contains answers to some of the most common support questions. It has information about all Point Grey products and was developed to help customers resolve product issues.

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Contact Support
Our Technical Support Team is available to provide existing Point Grey customers with assistance regarding the installation, troubleshooting, configuration, and customization of Point Grey cameras.


Point Grey Fly Capture
FlyCapture 2.3 Release 18 is available for download!
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