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Product Support: Knowledge Base

Our on-line Knowledge Base contains answers to some of the most common support questions. It has information about all PGR products and was developed to help customers resolve product issues. It is constantly updated, expanded, and refined to ensure that our customers have access to the latest information.

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Newest Articles
How can I use HALCON to program my PGR camera?
This article provides an example using FlyCapture to create image data for use in HALCON software.
Where can I find the latest End User License Agreements for your Software Development Kits (SDK)?
The latest End User License Agreements (EULA) can be found here.
Extending the working distance of USB 3.0 cameras
This application note describes the common USB 3.0 accessories that are available on the market for extending the working distance of the camera.
Transitioning from Ladybug3 to Ladybug5
The following application note answers frequently-asked questions about transitioning from Ladybug3 to Ladybug5 and outlines the primary similarities and differences between the two cameras.
Geometric vision using Ladybug cameras
The following application note discusses the representation used to describe the physical orientation of all of the Ladybug sensors with respect to one another and provides instructions for transforming 2D local points to 3D global points and vice versa.
Most Commonly Accessed Articles
Key differences between rolling shutter and frame (global) shutter.
Which sensor is used on my camera?
Stereo vision introduction and applications
Performance of 1394 devices may decrease after installing Windows Vista or Windows XP SP2 or SP3
Which operating system will my PGR camera work with?
Extending the working distance of USB 3.0 cameras
Performing a clean installation of PGR camera software and drivers.
Using Point Grey Imaging Products under Linux.
Support for Windows 7
Auto iris control with Point Grey cameras
Most Recently Revised Articles
Understanding Point Grey imaging product part numbers
Connecting 16 Point Grey FireWire cameras to a laptop / notebook computer.
How do I obtain a Return Material Authorization (RMA) number for a camera?
How can I use HALCON to program my PGR camera?
Which sensor is used on my camera?
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 #153: Recommended or required Windows Service Packs and Hotfixes.
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