USB 3.0 camera users may encounter errors when attempting to update their firmware under the following conditions:
- Update using a USB 2.0 cable
- Update using a USB 2.0 port
- Update using firmware 18.104.22.168 and older with ASMedia card
Under one of these conditions, the camera is identified as a USB 2.0 camera in FlyCapture2 and UpdatorGUI3. A USB 3.0 camera that is identified as a USB 2.0 device will NOT update properly. After the failed update the camera will no longer be recognized by FlyCapture2 or UpdatorGUI3 until power cycled.
NOTE: Putting a USB 3.0 hub between the camera and the ASMedia host controller will allow the camera to be recognized as a USB 3.0 device, and the firmware will update properly.
Users who encounter problems should verify their equipment to ensure they have:
- A USB 3.0 cable
- A USB 3.0 port
See Technical Application Note 2011005 for Recommended and unsupported USB 3.0 system components.
If users are still encountering errors, they should contact support.
This does not apply to USB 2.0 cameras.