Quantcast Conditions Of Use

Conditions of Use



These Terms and Conditions contain the terms and conditions upon which FLIR Integrated Imaging Solutions, Inc., its affiliates and representatives (collectively, “FLIR”) make all sales of hardware and software (“Product” or “Products”) to purchasers of such hardware and software (the “Purchaser”), unless otherwise agreed in writing by FLIR. These Terms and Conditions are subject to change at any time.


All FLIR Products are shipped according to one of these three standard shipping options:

1. If the Company is located outside of The European Union or the United States, FLIR’s default shipping method is FedEx International Priority service or, within Canada, FedEx Priority Overnight. All prices quoted (including repairs, parts and goods) are Carriage Paid To (INCOTERMS 2010) from FLIR’s facilities.

2. If the Company is located in The European Union or the United States, FLIR’s default shipping method is FedEx International Priority Distribution service (IPD), and all prices quoted (including repairs, parts and goods) are Delivered Duty Paid (INCOTERMS 2010), with the exception of freight charges, to Company’s location.

3. If Company chooses to arrange its own shipping method and bear the cost of shipment, all prices quoted (including repairs, part and goods) are Ex Works (INCOTERMS 2010) from FLIR’s facilities. Shipments from FLIR are not insured and the Company acknowledges that it is the Company’s responsibility to obtain shipping insurance.

Company will bear the cost of and responsibility for obtaining all necessary export permits or licenses. Unless otherwise agreed in writing, FLIR may make partial shipments and these Terms and Conditions will apply separately to each shipment.

FLIR will use reasonable efforts to process orders within 24 hours of placement. Shipping times are subject to the estimated Federal Express transit times and fees as described at https://www.ptgrey.com/Corporate/Shipping-and-Delivery-Times. Webstore orders have a fixed shipping fee, regardless of the size of the order.


Returns and Exchanges:

FLIR may designate certain Products as NCNR (non-cancelable, non-returnable) by various means including Seller’s Quotes, Products lists, attachments or exhibits. The order for such Products may only be cancelled by Company with the express written consent of FLIR and may be subject to a restocking fee and any applicable material, labor, service, or other costs and fees, at FLIR’s sole discretion, which shall prevail and supersede any inconsistent terms and conditions contained herein or elsewhere.

Returns and exchanges are subject to the following restrictions:

(a) Products must be returned within 30 days of the original date of purchase.

(b) Only Products purchased at regular list prices, or according to the Product Prices noted in this schedule, may be returned.

(c) Company will be charged a 25% restocking fee for any return.

(d) The following Products may not be returned or exchanged:

(1) Custom Products;

(2) Board level cameras

(e) All returned Products are subject to inspection by FLIR. FLIR will only accept Products returned in original condition. FLIR will return to Company any Products displaying any misuse or damage or otherwise not in original condition.

(f) Products must be returned in the original manufacturer’s packaging. Products must be packaged for shipping in a separate shipping container with the RMA number clearly marked on the shipping container.

(g) Company is responsible for all shipping costs relating to Product returns for any reason; original shipping charges will not be refunded by FLIR.

(h) If payable, FLIR will issue refunds in the same form as Company’s original payment for the Products.

All Product returns require a Return Merchandise Authorization (“RMA”) number issued by FLIR. FLIR has sole discretion for returns, credit, replacement, exchange, repair or remedy of deficiencies. All returned Product shipments without an RMA number will be refused by FLIR and a refund will not be issued.