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FLIR Quality and Reliability

Total Quality Control


How do we design a camera that works seamlessly with other devices in an industrial environment, uses the latest sensor technology, and ensures total reliability and quality? By controlling the design and manufacturing processes from start to finish.



Research and Development: Where it all starts

Quality starts at the very beginning, at the research and development stage. The dedicated research team at our head office in Richmond, Canada works tirelessly on the next advancements in digital imaging technology. These teams are responsible for creating and improving our manufacturing and reliability test methods, as well as developing hardware and software proofs-of-concept.  

FLIR Integrated Imaging Solutions and Development locations

"Our research team works on technology that looks beyond the current product roadmap. Our mandate is two-fold: keep FLIR in a competitive position by dynamically investigating solutions to future vision needs while continually looking for ways to improve our present day manufacturing and testing infrastructure."

Stephen Se
- Stephen Se, Research Manager
At FLIR since 2015
 

 

 

 

Sourcing: Only the Best Ingredients

You don't have to worry about what's inside our cameras, because we've done that for you. Our cameras are made from tested and qualified components. The foundation of component qualification begins with sourcing parts from trusted vendors that FLIR vets, then continuously monitors and assesses. FLIR's vendors have authorized distribution networks and provide components that meet our regulatory compliance requirements, which include but not limited to, CE, FCC, KCC, REACH, RoHS, and Conflict Minerals

machine vision components

"We carefully choose the components from our list of trusted vendors to make sure our products can last under the stresses of an industrial environment. We believe the increased reliability and stability is worth it for our customers."

Don Murray
- Jackie Tsai, Engineering Manager,
  Hardware Development.
  At FLIR since 2006
 
USB3 Camera Prototype iterations
Various prototypes of our first ever USB 3.1 camera back in 2009. Final production model on the far right.

 

 

Design Testing: Pushing the Limits

Design testing occurs at the prototype phase of development. Prototypes are pushed to the very extremes of what is performed on production models in order to set reliable thresholds for optimum operation. Hardware prototypes go through multiple iterations, and with each iteration comes rigorous component testing. 

  • HALT testing: -40°C to +120°C highly accelerated life test
  • Vibration testing: 10 G sine vibration test
  • Specification and functionality testing
  • EMI testing

"We design, test, and stress prototypes to the extremes until they fail. The data gathered by this process allows us to fix issues early on so that they never reach our customers."

Tyler Brousseau
- Damian Nesbitt, Director of Engineering.
At FLIR since 2009
 



Unit Testing: The Final Exam

FLIR performs multiple stages of testing on every production unit during the manufacturing process. Each unit must achieve a 100% pass rate before moving on to packaging. 

  • Sensor alignment test stage: checks optical back focal length, sensor tilt and sensor centering.
  • Environmental test stage: tests enumeration, power consumption, imaging, programming and GPIO/triggering. 
  • Calibration test stage: calibrates sensor crosstalk, multi-tap imbalances, and fixed pattern noise.
Back flange distance testSensor Pan, Tilt and centering testing
 



Manufacturing Equipment: Total Quality Control

FLIR Integrated Imaging Solutions' quality management system is proudly ISO 9001: 2015 certified. We make all our cameras in our Canadian manufacturing facility, which features dual SMT lines, humidity controlled dry storage, intelligent storage systems, 3D SPI, 3D AOI and X-ray machines, and CNC routing machines. We have a cleanroom certified to ISO Class 7 (FS209E Class 10,000), providing a controlled environment to minimize dust particles in our cameras. Our anechoic chamber allows for in-house EMI testing. The entire manufacturing floor employs an electro static discharge (ESD) program that complies to ANSI ESD S20.20.2014, reducing potential electrostatic damage to sensitive components. Having these features at one location allows us total quality control.

FLIR SMT LinesCleanroomHeat Chambers3D AOI Machine



Manufacturing Staff:
Experts In Your Success

 

Our manufacturing staff skillfully execute their tasks, producing units of the highest quality. This is achieved through operator-level electronic assembly training and a wealth of manufacturing experience. All FLIR's manufacturing staff take IPC courses matched to their responsibilities. FLIR has a high retention rate among manufacturing staff, with members remaining with the company for 5.31 years on average. This gives FLIR manufacturing a cohesive, well-trained, experienced team that is focused on delivering high-quality products that help you succeed.
Manufacturing Stats
 

 


Support and Warranty: We Never Stop Caring

Our commitment to quality doesn't end with our manufacturing processes. All of our modern single-lens cameras come with a hassle-free, 3-year warranty and 30-day return policy. FLIR also offers live support from our North American, German, Chinese and Japanese offices. Our customer support program includes phone support, 24-hour turnaround time on email support requests, online user manuals, online knowledge base articles, and regular firmware updates. 
 
24 hour support / 3 year warranty