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Product Support: Home

Point Grey Research endeavours to provide the highest level of technical support possible to our customers. In addition to our comprehensive knowledge base and on-line product documentation, our Technical Support Team is available to provide existing PGR customers with assistance.

Technical Support Hot Topic - June 2009

FlyCapture® 2.0 Public Beta

Point Grey is announcing the first public beta release on the downloads site.

The much anticipated FlyCapture 2.0 provides users with the ability to develop applications under both Microsoft Windows and Linux operating systems, and is fully compatible with all Point Grey 1394 and USB cameras. FlyCapture 2.0 also features a simpler and more intuitive object oriented API, including C and C++.

To download the public beta release of FlyCapture 2.0, please visit the Point Grey downloads site.

For more information on FlyCapture 2.0, please visit the Point Grey website for a preliminary technical datasheet.

Feature Spotlight

While development is continuing towards a final release of the Ladybug® 1.3 SDK, some significant features have been added to the Ladybug 1.4.0.1 SDK and can be found on the downloads site.

Three of the new features of version 1.4 of the Ladybug SDK are:

1. Image stabilization - This feature is ideal for applications where the camera may be vibrating or moving during image capture.
2. Virtual Camera Rotation - allows the user to correct any physical misalignment of the camera so vertical lines are vertical.
3. Output to flash video for easier distribution to the web.

For more information on this feature, and others added to the Ladybug 1.4 SDK, please see the release notes.

New Software Downloads Available

Point Grey strongly recommends reading the product Release Notes (where applicable) before installing. For these and other product downloads, visit our downloads site.

1. FlyCapture SDK 1.8 Release Candidate 13 - read release notes
2. Ladybug SDK 1.4 Alpha 1 - read release notes
3. Ladybug SDK 1.3 Release Candidate 18 - read release notes
2. Chameleon™ firmware v1.2 Release Candidate 3 - read release notes

Knowledge Base
Our on-line Knowledge Base contains answers to some of the most common support questions. It has information about all PGR products and was developed to help customers resolve product issues.

Newest Knowledge Base Articles

Recently Updated Knowledge Base Articles

Contact Support
Our Technical Support Team is available to provide existing PGR customers with assistance regarding the installation, troubleshooting, configuration, and customization of PGR cameras.

 

Version 2.0 of the FlyCapture SDK is coming soon, featuring support for both Windows and Linux operating systems, support for multiple interfaces and programming languages, and much more. Learn more...


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