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Product Support: Knowledge Base

Our on-line Knowledge Base contains answers to some of the most common support questions. It has information about all PGR products and was developed to help customers resolve product issues. It is constantly updated, expanded, and refined to ensure that our customers have access to the latest information.

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Newest Articles
Working with the Ladybug Spherical Viewer for iOS
This article explains how to add images and folders to the Ladybug Spherical Viewer for iOS, and how to launch the viewer from other applications.
Recommended codecs for AVI output
This article provides recommendations for using third-party codecs to play AVI files produced from the FlyCapture 1.x and Ladybuyg SDKs.
Image tearing causes and solutions
This article explains image tearing, its causes, recommended solutions, and how to detect torn images.
Selecting a lens for your camera
This article explains the following important factors to consider when selecting a lens for your imaging camera: Lens mount, lens focal length, sensor size and sensor spatial resolution.
Transitioning from the Flea2 to the Flea3.
This article outlines the primary similarities and differences between the Flea2 and Flea3 cameras and offers suggestions and pointers to end users for migrating their custom applications to the Flea3.
Most Commonly Accessed Articles
Stereo vision introduction and applications
Which sensor is used on my camera?
Performance of 1394 devices may decrease after installing Windows Vista or Windows XP SP2 or SP3
Which operating system will my PGR camera work with?
Support for Windows 7
Recommended codecs for AVI output
Selecting a lens for your camera
Image tearing causes and solutions
Differences between USB cameras and FireWire cameras
Performing a clean installation of PGR camera software and drivers.
Most Recently Revised Articles
Working with the Ladybug Spherical Viewer for iOS
Determining the focal length, image center, baseline and field of view measurements for PGR stereo vision cameras
Why do I get a Hardware Installation warning screen when I try to install my camera drivers?
Imaging Products timestamping and different timestamp mechanisms.
My camera does not work with DirectShow applications
 
 
 
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With the release of FlyCapture® 1.8.3.23, FlyCapture 2.0.3.15 and Ladybug® 1.4.3.6 SDKs on our downloads site, we are now distributing signed drivers for Windows® 7

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